Exceed Customer Expectations with Live Chat on Your Retail Website
As the Internet has matured, online shoppers are expecting more
from online merchants. They want instant answers to their questions; they want
their online transactions backed by customer support; they want a positive
Having Live Chat Guru's live chat feature on your website
allows you to fill these needs. Customer support chat is the e-commerce tool
that enables you to make friendly, personable contact with each and every
visitor that comes to your retail website.
Live Chat Guru can make your
website visitors feel as though they are visiting a brick and mortar retail
store. They can be greeted when they enter; products that suit their needs can
be shown to them. If they need assistance, their questions can be answered in
real time. Promotions and discounts can be offered to them while they are
browsing. Such real-time interaction provides a high quality shopping
experience. Customers will remember their positive experience and keep coming
Having live support on your website projects the image that your
company is service oriented. The Live Support button itself on your website will
foster confidence in uncertain, first-time customers. The button shows that a
live person will be available to help if they have customer service issues.
Behind-the-scenes tools make Live Chat Guru useful for marketing
professionals. The operator console gives information about site visitors, such
as the referring page. This information can be used to gauge the effectiveness
of cost-per-click and search engine advertising campaigns. No more money will be
wasted on ineffective keywords and poorly placed advertisements.
Live Chat Guru Live chat is a serious sales and customer support tool that
will help you turn your website visitors into clients.
Key Advantages of Using Live Chat Guru in E-Commerce
Increased SalesReal-time website visitor interaction adds a live sales
person to your static retail website.
Online support will decrease your toll-free phone bill.
Information from website monitoring helps with the improvement
of marketing strategies.
Fast and Efficient Communication
Live Chat Guru facilitates operator-to-operator chats for
additional sales assistance.
Reduce Overhead While Providing More
Prevent Shopping Cart Abandonment
Many sales are lost at the point of ordering. Potential
customers become anxious about providing personal information during the
purchasing process, leading them to abandon their shopping cart. Using Live
Assistance, you can assure completion of the sale by walking them through the
Live Chat Guru enables one operator to help several
customers at the same time, so fewer sales and customer service representatives
are needed to perform the same job. Live chat service is affordable, even for
small businesses. More so, with the typical customer support telephone call
averaging $5 per incident, it is crucial to have live support on the website.
Live Chat Guru cuts monthly phone bills, as time consuming calls can now be
handled through the company website.
Increase Conversion Rates
Market research has shown that conversion rates are higher for
customers that are able to interact via live chat while visiting a website.
Visitors are much more likely to click a live assistance button and request
assistance than look up a phone number and call. Internet technology has raised
customer expectations. They want answers right away, and if they're online via a
single line modem connection, they're not likely take the trouble to disconnect
The operator-to-operator chat invitation feature Live Chat Guru
allows for private company-wide communication. Operators can chat with each
other, invite other operators to assist in answering a customer's question, or
transfer a chat to other operators. This background communication is transparent
to your customers; all they know is that are getting great service.