Boost Travel Agency Sales with Live Website Chat
The proliferation of discount travel agencies and automated ticketing
websites in the last few years has dramatically increased the competition in the
travel industry, making it harder than ever to attract customers and make a
These days, travel agents need to be savvier than ever to stay ahead. They
must combine their knowledge and experience with exceptional customer service to
maintain and expand their client base. They must make their expertise available
to as many potential clients as possible. Live support chat enables agents to do
Live Chat Guru allows agents to make friendly, personable contact with each
and every visitor to the agency website. It can make your website visitors feel
as though they have passed through those glass doors of your agency. You can
greet them when they enter. You can sit them down at your virtual desk and ask
them where want to go and help them in real time with airline and hotel
reservations. You can show them online "brochures" and send them to pages
showing special discounts and promotions. If your clients need visa or passport
services, you can direct their browser to one of your online business partners.
Live chat is also the ideal solution for providing instant assistance to the
occasional customer that needs to make last minute changes in travel
arrangements, and the occasional online visitor that needs to book a flight
immediately and doesn't have time to wait for an email response.
Live website support on your website projects the image that your agency is
customer service oriented. The Live Help button instills confidence in uncertain
first-time customers and people not used to making travel arrangements over the
Internet. The Live Help button shows people that a real person will be available
to help them in the future if they need customer support.
Live Chat Guru live chat is the website tool that elevates your travel
agency above the competition with live sales and superior customer service. It's
the standout feature that will make your website visitors choose you over your
Advantages of Using Live Chat Guru in Travel Sales
Provide Instant Answers
information that can be given over the phone can be given quicker and more
efficiently with live chat.
Send Travel Photos and Maps
Show your website visitors pictures of travel destinations, hotel
accommodations, maps of foreign cities, and more during the chat session.
Improved Agent Multitasking
Unlike with telephone conversations, one agent may assist several online
visitors at the same time, which decreases customer hold times.
Fast and Efficient
Live Chat Guru facilitates transferable chats and
agent-to-agent chats for additional help.
Real-time Chat -
Your Edge over the Competition
Ticket pricing is an important selling point, but most people, if given the
choice, also prefer to have an agent they can call to work out travel
arrangements. Live chat on your website allows agents to assist these customers
while keeping overheard costs low.
Agents can conduct multiple chats at once; each chat takes place in a private
window so only the agent and the visitor can see it. If an agent needs
assistance, he or she may invite another agent into the chat or hand off the
chat to a different agent. Transcripts of all chats are sent to a predefined
address for later review or as confirmation that the correct reservations were
requested and made.
Push Information to Website Visitors
Any customer question that can be answered over the phone can be answered
during a live chat session. And there's more: Live Chat Guru has a "push"
feature that causes images and specific pages (containing maps and other
information) to appear in the visitor's browser. With this feature, agents can
show website visitors photos of travel destinations, hotel accommodations, and
more during the chat session. This type of quick and easy information exchange
will raise your agency above of the competition.
Cut Costs and Improve Service
Live Chat Guru live chat is cost effective for travel agencies of all sizes.
With the cost of a typical customer telephone call averaging $5, Live Chat Guru
will help to cut your monthly toll free and telephone costs. Fewer operators
will be needed to answer calls. Instant online support means that customers no
longer need to be put on hold and get the attention they need during peak
Personalize the Chat Experience
Each agent can customize the appearance of his or her chat window with a
photo or individual background. For example, the chat invitation screen and
window of an agent who specializes in tropical vacations can have a sandy beach
scene as a background. The chat window may be customized to show the agency
logo, colors, etc. Greetings and system messages can also be changed. Agents may
put their individual email address into the system so that their repeat
customers can send them an email if they are not available for online help.