Retain Students and Increase Enrollment with Live Online Help
Many educational institutions have online sites for prospective
and current students to register for classes, apply for financial aid, and
Although electronic forms have helped with the processing of
paperwork, if students need help with these forms, they cannot get help without
sending emails or making phone calls.
Live Chat Guru solves such
problems by allowing administration staff and faculty to chat with website
visitors in real-time via text-messaging in a private chat window, allowing them
to reach out to students who need assistance. Live chat allows staff to quickly
help current and prospective students filling out online forms and seeking
information. Answering questions online is much more time efficient than
employees taking telephone call after telephone call.
Live Chat Guru
live chat is very easy to use. When students need help or request information,
they click on a Live Assistance button on the website, which opens a private
message window. The student fills in the pre-defined information fields, adds a
question, and then clicks on the "Start Chat" button. The staff member receives
the chat request, reviews the information, and decides whether to accept. If the
request is accepted, the staff member and student communicate with each other
via real-time text messaging.
Administrative staff can also transfer
chats to staff in other departments that are better able to answer specific
questions. Other staff can join a chat. All chats between the administrator and
visitor are private and cannot be seen by other visitors to the site.
Live Chat Guru Live Help enables staff to give immediate assistance to
current and prospective students and imparts a modern, professional image to
Key Advantages of Using Live Chat Guru on Educational Institution
Efficient Staff MultitaskingOne operator may assist several students at
the same time, decreasing telephone and material costs.
Increased Student Enrollment
Recruiters can monitor the university website and cultivate
interest in prospective students by proactively inviting them to chat.
Creation of Live Catalogs
Students browsing the online course catalogs can click on a Live
Assistance button to chat with department staff if they have questions about
courses or degree programs.
Simple Operator Interface
The intuitive, easy-to-use operator console can be quickly
learned by everyday users. Live Chat Guru does not require a computer science
degree or even a continuing education course to figure out how to use it!
Convenience for Staff and Students
Live Chat Guru allows prospective and current students to check
the status of applications, inquire about housing, curriculum, and get instant
answers to their questions. Administrators can also assist visitors by sending
them to particular page that they are looking for or perhaps to a form they wish
to complete online.
Canned answers save time by giving instant responses to common
questions such as "Who can I complain to about my parking ticket?" Answering
such questions in a chat session is much faster than staff taking telephone call
after telephone call, to answer the same questions and transfer calls.
Transcripts of all chat sessions may be automatically sent to
any email address. Information from these chats can be used for quality control
purposes, training new employees, and deciding which information needs to be
added to the website, catalogs, and other information sources.
Personalize the Chat Experience for Each Department
Each department can customize the appearance of its chat window
with a photo or individual logo. Chat window may be customized to reflect school
colors, logo, etc. Greetings and system messages may also be changed to suit the
department. Staff may put individual address into the system so that students
can email them if they are not available for live chat.
Better Promote and Market Your Institution
Real-time monitoring also helps your schools' recruitment
department by showing them from where your website visitors are originating.
This gives recruiters knowledge of what works and what does not in advertising
for the school. In order to better utilize advertising dollars this information
gives them the opportunity to quickly adjust any pay search engine promotions to
better attract prospective students.