Increase Pharmacy Sales with Live Website Chat
Speed, accuracy, and convenience are crucial to the success of
any pharmacy. In fact, accessibility and being able to provide a timely response
are crucial when working in the medical industry.
Your customer's health and livelihood is at stake; therefore it
is not practical to rely on slow, unreliable email communication. It's simple -
Live Chat Guru live website chat allows you to fulfill your customers' online
communication needs while filling their prescriptions.
The price of your
medications is an important selling point, but people often want to communicate
with a representative about their order. They want access to someone who can
give them information about medication side effects, availability, recommended
dosage, shipping times, and so on. They want these questions answered in real
time without having to go offline and pick up the phone. Live website chat helps
your pharmacy to provide this communication need, which results in improved
customer satisfaction and increased sales.
Live Chat Guru makes your
online pharmacy easily accessible to your website visitors. When a visitor has a
question, he or she simply clicks on the Live Assistance button on your website,
which opens a private messaging window. The visitor fills in the information
fields, adds a question, and then clicks on the "Start Chat" button. Your
operator receives the chat request and reviews the information. If the request
is accepted, your operator and website visitor communicate with each other via
real-time text messaging.
Having live assistance on your website
projects the image that your online pharmacy is customer service oriented. The
Live Assistance button fosters trust in first-time customers and people not used
to ordering medications over the Internet. The Live Help button shows them that
a live person will be available to help them if they should have customer
Website monitoring makes Live Chat Guru a useful
marketing tool. The operator console shows detailed information about your site
visitors, such as the referring page, country and city of origin, which pages
they are visiting, and how long they are spending on each one. Such information
can be used to gauge the effectiveness of your website pages and cost-per-click
advertising campaigns. With Live Chat Guru, no more money will be wasted on
ineffective keywords and poorly placed advertisements.
Live Chat Guru
live website chat bridges the communication gap between your customers and your
pharmacy, making it advantageous for people to fill their prescriptions through
your online pharmacy instead of their local drugstore. It's because with Live Chat Guru, you're not just offering medications online - you're offering customer
Key Advantages of Using Live Chat Guru in Pharmaceutical Sales
Real-time Answers to Urgent QuestionsQuickly answer questions from
potential customers who don't have time to wait for an email response.
Efficient Information Exchange
Direct your customers' browsers to specific pages with detailed
drug information or to drug manufacturer home pages.
Improved Agent Multitasking
One operator may assist several online visitors at the same
time, which decreases customer hold times.
Fast and Efficient Communication
Live Chat Guru facilitates transferable chats and
operator-to-operator chats for additional help.
Fast and Efficient Information Exchange
Any question that can be answered over the phone can be answered
quicker and more efficiently during a chat session. Your operators can save time
by sending customers predefined (canned) answers to commonly asked questions
about shipping times, payment methods, drug side effects, etc.
Live Chat Guru's amazing webpage push feature allows you to
direct your visitor's browser to specific pages containing drug side-effect
information or to pharmaceutical manufacturer websites.
Improve Inter-Pharmacy Communication
If an operator needs assistance or needs to ask an available
physician for assistance, he or she may invite this person into the chat.
Transcripts of all chats are automatically emailed to a predefined address for
training purposes or as later verification that the correct information was
given out. The system also allows customers to request transcripts of their
chats with your operators.
Although operators can conduct multiple chats at the same time,
each chat takes place in a private room, so only the operator and the visitor
can see it. Chats containing sensitive information can take place over secure
connections using Live Chat Guru's industry-standard 256-bit SSL encryption.
You can also place your chat button on secure and password-protected web pages.
Prevent Shopping Cart Abandonment
Online pharmacy sales are often lost at the point of ordering.
Potential customers become anxious about providing personal information during
the purchasing process, leading them to abandon their shopping cart. Using Live
Assistance, you can assure completion of the sale by walking customers through