Improve Car Rental Satisfaction with Live Website Chat
Travel is big business, and the proliferation of car rental
agencies in the last few years has dramatically increased the competition,
making it harder than ever to attract customers and make a profit.
Agencies need to be more inventive than ever to gain new
customers and keep the previous ones coming back. They must offer superior
customer service. They must be accessible. They must make renting a car easy to
do for as many people as possible. Live support chat enables car rental agencies
to do all of this and more.
Live Chat Guru allows car rental agencies
to make friendly, personable contact with every visitor that comes to your car
rental website. You can greet them when they enter and receive information from
them in real time on what kind of vehicle they want and exactly when they want
it. If they have a particular need, they can tell you right away. If an online
form needs to be filled out, you can be there to give assistance.
information that can be given on the phone can be given more efficiently in a
live chat. You can show prospective customers online photos of cars and send
them to pages showing special discounts and promotions. If your online customer
also needs hotel accommodations or some other travel service, you can help them
on the spot by directing their browser to one of your online business partners.
Live chat allows you to give instant assistance to the occasional
customer who doesn't have time to wait for an email response, for example, the
customer who needs a car right away because his own car has broken down, or the
business traveler that needs to make last minute changes in a reservation.
Live website support projects the image that your agency is customer
service oriented. The Live Help button instills confidence in uncertain
first-time customers and people not used to making car rentals over the
Internet. The Live Help button shows people that a real person will be available
to help them if they have customer service issues.
Live Chat Guru is
the sales tool that activates your passive car rental website with live sales
and customer service. It's the standout feature that will make your website
visitors want to rent a car from you over your competitors.
Key Advantages of Using Live Chat Guru in Car Rentals
Instant Online SalesSwiftly assist the occasional online visitor that
needs to rent a car right away and doesn't have time to wait for an email
Efficient Information Transfer
Show your website visitors photos of cars, driving directions to
the agency, roadmaps, and much more during the chat session.
Operators can see at a glance which visitor is making the chat
request and where they are calling from, so those clients who need the help most
urgently be assisted soonest.
Improved Inter-Office Communication
Live Chat Guru facilitates transferable chats and
agent-to-agent chats for additional help.
Cut Costs and Improve Service
Live Chat Guru live chat is cost effective for rental agencies
of all sizes. With the cost of a typical customer telephone call being averaging
$5, live website chat will help to cut your monthly toll free and telephone
Fewer operators will be needed to answer calls. Instant online
support means that customers no longer need to be put on hold during peak
calling hours and get the attention they need.
Agents can conduct multiple chats at once, and each chat takes
place in a private window so only the agent and the visitor can see it. If an
agent needs assistance, he or she may invite another agent into the chat or hand
off the chat to a different agent.
Monitor Website Activity
Behind-the-scenes tools make Live Chat Guru useful for gauging
the effectiveness of advertising campaigns. The operator console gives
information about site visitors, such as the referring page, country of origin,
and even the city. No more money will be wasted on ineffective CPC campaigns and
poorly placed advertisements.
Enhance Quality Control
Transcripts of all chats are sent to a predefined address for
later review or as confirmation that the correct reservations were requested and
made. Review of chat transcripts can be used for quality control purposes,
training new employees, and deciding which information needs to be added to the