Accelerate Auto Sales with Live Website Chat
Here's the scenario. You own a car dealership. A prospective
customer visits your lot and starts browsing around, checking out your vehicles.
Do you let this person walk around unassisted until he or she finally wanders
off to a competitor's lot?
Or does one of your sales representatives go out to greet the
customer to start the sales process? Online auto sales are no different.
Live Chat Guru live chat makes your website visitors feel as though
they are visiting your dealership in person. You can greet them on the lot. You
can sit them down at your virtual desk, pre-qualify them, and discuss with them
in real time the kind of cars that would best suit their budget and needs. You
can show them online manufacturer brochures and send them to pages showing
special discounts and promotions and direct them to other departments, such as
parts and accessories. If your customers need special financing, you can help
them quickly by directing their browser to the site of a preferred auto loan
Live Chat Guru also allows sales personnel to see which autos
website visitors are looking at and how much time they are spending on each one.
At any time, sales reps can proactively invite these website visitors to discuss
what they are looking for. Your salesperson may then use the opportunity to
increase the visitors' interest so that he or she will want to visit the
dealership in person.
If you run Sunday ads, it is absolutely imperative
to have live help chat on your website. Live chat will enable home shoppers to
ask questions in real time about autos they see in the paper. Once visitors go
to your website, they can also see vehicles that were added to the inventory
after the ad went to press. While your site visitors are on your website, they
might even find something else that interests them.
If you run
nation-wide ads for vintage or collectable vehicles, potential customers living
out-of-state will be able to contact you easily without having to make a toll
call. Live Chat Guru's push feature will allow you direct your visitor's
browsers to pages of close-up photos.
Is your dealership closed on
Sundays and holidays? No problem. Live Chat Guru's online architecture allows
you to monitor the website for chats 24 hours per day, 7 days per week, from any
computer with connection to the Internet. You can even answer customer questions
about listings from a home location.
Live Chat Guru is the online tool that supercharges your dealership website
with live sales. It's the high octane customer service feature that will allow
you to race past your competitors.
Key Advantages of Using Live Chat Guru in Auto Sales
Live Sales 24/7Sales reps can monitor the dealership website for chat
requests 24 hours a day, 7 days a week, from any location, from any system
connected to the Internet, even while the dealership is closed.
Send Brochures and Promotions
Show your website visitors manufacturer brochures and offer them
special discounts and promotions.
Improved Sales Staff Multitasking
One salesperson may assist several online visitors at the same
time. No one gets put on hold.
Easy to Set Up and Use
Live Chat Guru live chat is simple to install and can be added
to your dealer website in as little as 15 minutes.
Cruise with Improved Communication
Live Chat Guru allows for private company-wide communication.
Staff from different departments can chat with each other and invite others to
assist them in answering a customer questions. Chats with customers can be
handed off to other staff members when more expert help is needed.
Speed Information to Website Visitors
Any customer question that can be answered over the phone can be
answered during a live chat session and more: Live Chat Guru's page "push"
feature causes images and specific pages (containing brochures and other
information) to appear in the visitor's browser with the click of the mouse.
With this feature, sales reps can show site visitors photos of other listings
and more during the chat session. This type of quick and easy information
exchange will allow your dealership to race past the competition.
Lower Overhead and Improve Service
Live Chat Guru live chat is cost effective for dealerships of
all sizes. With the cost of a typical customer telephone call averaging $5,
Live Chat Guru will help to cut your monthly toll free and telephone costs.
Fewer operators will be needed to answer calls. Instant online support means
that customers no longer need to be put on hold and get the attention they need
during peak business hours.
Customize the Chat Experience
The chat window of each sales representative can be customized
with a photo or individual background. For example, the chat invitation screen
and window of a sales rep that specializes in trucks and SUVs can have rugged
mountain scene as a background. The chat window may be customized to show the
dealership's logo and colors etc. Greetings and system messages can also be
changed. Sales staff may put their individual email address into the system so
that their repeat customers can send them an email if they are not available for